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Evidence and Case Studies


This section provides evidence for what we do, the impact of our work and independent views of people who commission our services.

Latest results

Service Case Studies

CHS Healthcare Graph

The CHS Healthcare hospital discharge service for Dudley Group of Hospitals NHS Foundation Trust

Our hospital discharge service in Dudley is cited in Lord Carter’s report as an example of best practice. Lord Carter states that although hospital discharge is complex, trusts can “take matters into their own hands” by commissioning support such as our hospital discharge service. The report gives the example of our hospital discharge service in Dudley where we halved the length of delayed discharge and produced a net saving of £170,000 in just four months.

CHS Healthcare Evidence Icons


We are currently running major discharge to assess schemes in Birmingham and Gloucester, working with hundreds of patients each month. Patients are contacted on the same day as the referral is made and the majority of transfers from hospital take place within 48 hours. Where community beds are block purchased, we ensure they are optimally utilised.

What our commissioners are saying

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CHS Healthcare cited in the Carter Report

Lord Carter: “During our discussions we found examples of where acute trusts have taken matters into their own hands by setting up their own arrangements for step-down care, or have entered into partnership with local authorities or the independent sector. The national strategy should encourage trusts to do more of this to find rapid local solutions to the problem of delayed transfers.” An example Lord Carter cited in his report was CHS Healthcare’s hospital discharge service in Dudley.

CHS Healthcare North Bristol Trust Feedback Computer

Trafford CCG on Caretrack

“Although no-one can say – I am 100 per cent confident in the accuracy of my data, I am as close to 100 per cent as possible. Knowing our end-users are happy and confident in Caretrack is critical; they are most active on the system and if they are happy and confident in using it, I too can be confident in the data and with the reporting capacity.”
Stephanie Harrison, Patient Data and Management Officer, Trafford Clinical Commissioning Group

What our service users are saying

Liz Kinlock

"we are so grateful for the help we received, and it certainly means people are able to leave hospital and move into a better environment sooner rather than later."

Liz Kinlock from Winchester explains how CHS came to the rescue, finding the ideal care home for her mother, Brenda, aged 86. Her adviser worked through the weekend, so the care home was chosen within three days of the referral.

All service user stories

Personalised service for fast track patients in Bristol

Melvin Clark explains why CHS support was essential and how he felt supported through every step of his mother’s care pathway.

Social worker Tracey Green describes how our service is person-centred and promotes choice

Tracey Green had to find a nursing home for her own father. She explains how challenging this was and found our service was “person-centred” and supportive of choice

"Without this support, I would have put off finding a care home for weeks."

Brenda Adams from Southampton explains why our service is essential.

"This is a brilliant service."

Joy Angelthorn describes the support she received from CHS Healthcare when her father was ready to leave Royal Bournemouth Hospital but needed to move into a nursing home.

Support from CHS adviser “made a huge difference” for Mum’s end-of-life care

Jane Robson describes our individualised care co-ordination work in Southampton

Wiltshire whole service case study

Examples of home care brokerage, fast track and out of area brokerage.

What a difference supported discharge makes

Linda Buxton describes her two experiences of her father’s discharge from hospital: one without support and one using our service.