We guarantee to significantly reduce delayed transfers of care (DTOC). We recognise that DTOC has an impact on the whole hospital and health economy and we provide a focused solution.
A University of Sheffield study shows our hospital discharge services produce a 356 per cent Return on Investment for the NHS.
We currently provide services for 64 NHS trusts and clinical commissioning groups. We locally recruit teams of a co-ordinator and advisers who deliver the service to meet key performance indicators (KPI) set by the NHS organisation. For home of choice patients, we usually work to a target of: two days to choose a home, three further days to transfer to home (this includes referrals received during a weekend). In discharge to assess, step down and reablement schemes, timescales are even shorter, with transfer from hospital to community bed within 48 hours. This compares with transfer times in many hospitals of 15 to 20 days for home of choice patients.
We have a strong, proven track record of very significantly reducing DTOC in many hospitals throughout England. We achieve this because:
Every month, we support at least 600 patients to move from an acute bed to more appropriate community based care. This can involve co-ordinating a transfer to a care home of their choice, to a step-down community bed for discharge to assess, or arranging a package of domiciliary care enabling the person to return home.
We currently operate a range of different hospital discharge schemes. The schemes cover discharge to the full range of community based care, so NHS organisations can commission a hospital discharge scheme to suit their needs and priorities. Read more about each type of our hospital discharge schemes: